Gagglo is built so you can talk to people you don't know yet, safely. Here is what protects you and what to do when something goes wrong.
1. Built-in protection
- 18+ only. Everyone confirms their date of birth at sign-up.
- Contact details stay private. Phone numbers, emails and payment handles are blocked in messages. Your number is never shown to anyone.
- You decide about video. Direct video calls are off until you turn them on, and you can end any Talk at any time.
- Verified identity. A tick means Gagglo checked that person's government ID. It is not an endorsement.
- Every post is scanned before it goes live, and a person reviews every report.
2. Block
Block someone from their profile, a message thread or a Talk summary. They can no longer message you, see your posts or request a Talk, and they are not told. You can unblock from Settings.
3. Report
Report a profile, post, Reel, comment, message or Talk from the three-dot menu or the Talk summary. Choose the reason, add a note if you like, and optionally block at the same time. We review every report within 24 hours and tell you the outcome in your Help inbox. False reports made to harass someone count against the reporter.
4. During a Talk
If someone is abusive, end the Talk and report it from the summary. Minutes after the moment you report are refunded when the report is upheld. Never move the conversation to another app or pay outside Gagglo; that is when scams happen.
5. If you are in danger
If you or someone else is in immediate danger, contact your local emergency services first. If you are having thoughts of harming yourself, please reach out to a helpline in your area; in India, Tele-MANAS is available 24 hours a day on 14416.
6. Account security
Turn on two-step sign-in in Settings, review your devices there, and sign out of any you don't recognise. Gagglo will never ask for your password or a code on a call or in a message.
7. Contact
Safety questions or a complaint? Email [email protected] or use the contact page. Our Grievance Officer, [GRIEVANCE OFFICER NAME], acknowledges complaints within 24 hours and resolves them within 15 days.