This policy explains what [COMPANY LEGAL NAME] ("Gagglo", "we") collects when you use the Gagglo app and website, why we collect it, and the choices you have. We process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023.
1. What we collect
- Account details: your name, username, mobile number, email address, date of birth, profile photo and bio.
- What you post: posts, polls, Reels, Stories, comments and the people you follow or add as friends.
- Messages and Talks: your messages, when a Talk started and ended, its minutes and price, and call quality data. We do not record the audio or video of a Talk.
- Money: recharges, Talk charges, heart gifts, earnings and withdrawals. Card and UPI details stay with Razorpay or Apple; we never see your full card number.
- KYC for withdrawals: PAN, bank account and, for the verified badge, a government ID and a selfie.
- Device and usage: device model, app version, IP address, crash reports and which screens you use, so the app works and stays safe.
2. Why we use it
- To run the service: show your profile and posts, deliver messages, connect Talks and bill the minutes you use.
- To pay creators and meet tax law: TDS, GST invoices and KYC records.
- To keep people safe: scanning posts before they go live, blocking contact details in messages, reviewing reports and preventing fraud.
- To tell you what matters: Talk requests, missed Talks, recharges, security alerts and, if you opt in, tips and offers.
- To improve Gagglo, using usage data in aggregate.
3. Who can see what
Your public profile, prices, posts and public Reels are visible to anyone, including on the web at gagglo.com/@yourname. Posts shared with friends are visible to your friends only. Your mobile number, email and date of birth are never shown to other users. The other person in a Talk sees your name, username and photo, not your contact details.
4. Who we share it with
- Payment providers (Razorpay, Apple) to take and verify payments.
- Our bank partner to pay out creator earnings.
- Service providers that send SMS codes, emails and push notifications, host video calls and store files. They may only use your data to provide the service to us.
- Authorities when the law requires it, or to protect someone's safety.
We do not sell your personal data.
5. How long we keep it
Account data stays while your account is open. After you delete your account, your profile, posts, Reels, Stories, friends and messages are removed within 30 days. Recharge records, GST invoices, Talk billing records, earnings, TDS and KYC records are kept for 8 years as tax law requires. Reports and strikes are kept to stop banned users from coming back.
6. Your rights
You can see and correct your details in the app, download your invoices from the wallet, and delete your account from the app or our account deletion page. You may withdraw consent for optional uses, such as marketing, at any time in Settings. To exercise any right or nominate someone to act for you, write to [email protected].
7. Children
Gagglo is for adults only. We do not knowingly keep data about anyone under 18 and we remove such accounts when we find them.
8. Security
Data travels encrypted. Passwords are stored as hashes. Sign-ins from a new device trigger an alert and you can see and end your sessions in Settings. No system is perfectly secure, so please keep your password and codes private.
9. Changes to this policy
We will tell you in the app before a material change takes effect. The date at the top of this page shows the current version.
10. Grievance Officer
[GRIEVANCE OFFICER NAME], [COMPANY LEGAL NAME], [REGISTERED ADDRESS]. Email [email protected]. Hours: Monday–Friday, 10 am–6 pm IST. We acknowledge complaints within 24 hours and resolve them within 15 days.