This policy explains when money comes back to your wallet, when it is paid back to your bank, and when it is not refunded. Amounts are in Indian rupees.
1. Talks
- You pay only for the minutes a Talk runs. Declined, missed and cancelled requests are not charged.
- If a Talk drops because of a problem on our side and the other person did not reply, the minutes after the drop are returned to your wallet automatically.
- If you believe you were charged for minutes you did not get, open the Talk summary in the chat and tap Report a problem within 7 days. A person reviews it and replies within 3 working days. Approved refunds go to your wallet.
- A refunded Talk is also reversed from the creator's earnings.
2. Wallet recharges
- If a payment fails or is cancelled, nothing is added to your wallet and no invoice is made. Money that left your bank is returned by your bank within 5 to 7 working days.
- If a payment succeeded but your wallet was not credited, the credit is applied automatically once the payment provider confirms it, usually within an hour. If it is still missing after that, contact us with the payment ID.
- Wallet money is not withdrawable and cannot be moved to another account. We refund unused wallet balance to your original payment method only when you delete your account or when the law requires it.
3. Heart gifts
Heart gifts are voluntary and are not refunded once sent.
4. Verified badge
If your badge application is rejected you may apply once more free of charge. If the second application is also rejected, the badge fee is refunded to your original payment method within 7 working days.
5. Apple In-App Purchase
Recharges on iPhone are handled by Apple. Refund requests for those go through Apple's refund process; once Apple refunds a recharge, the same amount is removed from your wallet.
6. Contact
Questions about a charge? Use the contact page or email [email protected] with the date and the other person's username.